Refund Policy

Last Updated: 01 May 2024

Welcome to AsatechLab’s Refund Policy. This policy outlines our procedures and guidelines regarding refunds for purchases made through our website. By making a purchase, you agree to comply with this policy. Please read it carefully before proceeding.

1. Scope of Refund Policy

This Refund Policy applies to all purchases made through our website, located here, for products or services provided by AsatechLab.

2. Refund Eligibility

We want you to be satisfied with your purchase. If you are not completely satisfied with your purchase, you may be eligible for a refund subject to the following conditions:

• Physical Products: We accept returns and offer refunds for physical products within 15 days of the purchase date. To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it. You may be responsible for return shipping costs.

• Digital Products: We may offer refunds for digital products, such as software licenses or digital downloads, within 30 days of the purchase date. Refund eligibility may vary depending on the specific product and its terms of use. Please refer to the product description or contact us for more information.

• Services: Refund eligibility for services, such as consulting or training sessions, may vary depending on the terms outlined in the service agreement or contract. Please refer to your agreement or contact us for more information.

3. How to Request a Refund

To request a refund, please contact our customer support team at via email here or WhatsApp here with your order details and reason for the refund request. We will review your request and notify you of the approval or rejection of your refund.

If your refund request is approved, we will initiate a refund to the original method of payment. Refunds may take 7 business days to process, depending on your payment provider’s policies.

4. Exceptions

Please note that certain products or services may not be eligible for refunds, including:

• Customized or Personalized Products: Products that have been customized or personalized according to your specifications may not be eligible for refunds unless they are defective or damaged upon receipt.

• Downloadable or Accessible Content: Once digital products, such as software licenses or digital downloads, have been accessed, downloaded, or used, they may not be eligible for refunds unless they are defective or do not perform as described.

• Services Already Rendered: Services that have already been rendered or completed may not be eligible for refunds unless they do not meet the agreed-upon specifications or quality standards.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund. We may require photographic evidence of the damage or defect to process your request.

6. Changes to Refund Policy

We reserve the right to update or change this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our website and services following the posting of changes constitutes your acceptance of such changes.

7. Contact Us

If you have any questions or concerns about our Refund Policy or your eligibility for a refund, please contact us at:

AsatechLab
Siltakaju 2
02770 Espoo
Finland

Email: info@asatechlab.com
Phone: +358 46 9449503